FAQs

For a safe and smooth payment experience, we utilize Shopify Payments by Shopify. Your transaction is secure, giving you peace of mind.

To use a promo code, simply enter it in the "Discount Code" section during checkout. Ensure it's accurate before finalizing your purchase, as applying it manually after checkout may not be possible.

Definitely! As soon as your order is shipped, you'll get automated tracking details via email. This lets you monitor your order until it reaches your doorstep. Track Your Order

If you have any inquiries regarding your order, our committed customer support team is ready to assist. Reach out to us at Support@Stepply.shop. Please include your email address and order number for quicker assistance.

To change or cancel your order, please get in touch with Customer Service at Support@Stepply.shop. We'll do our utmost to fulfill your request. Please note that cancellations may not be feasible once an item has shipped. For more information, check our Refund and Return Policy.

If you encounter delays or issues with receiving your order, please contact the carrier first to verify the delivery address. Additionally, providing your phone number can assist in facilitating a carrier claim to locate your package, typically within a week.

Once your return is approved, keep an eye on the return tracking number. After the item arrives at our warehouse, we'll process your refund promptly within 2-3 business days.

For items that require assembly, instructions are included in the product packaging. If you need additional help, contact our customer service at Support@Stepply.shop, where we can provide online instructions for your product.

If you pre-ordered a product, please note that shipping will begin only after the release date of the item. Once the product is available, we'll calculate your shipping and send you confirmation.